So if for whatever reason you're not happy with your purchase, simply email our customer service team at firstname.lastname@example.org and our friendly customer service team will help you organise your return. All we ask is the product is unused and the packaging is unopened. Once we receive your products back to us, a store credit will be applied to your account.
HERE AT Exhair.com.au WE DO OUR BEST TO MAKE SURE YOUR GOODS ARRIVE ON TIME AND IN GOOD CONDITION.
Should your delivery be damaged in transit please contact us immediately.
These terms and conditions are subject to change at any time, with out notice. If you have questions please don't hesitate to contact us.
Our postage cost is a flat rate of $9.95 to anywhere in Australia. Estimated delivery time is 6-8 business days.
International postage rates are determined by your order's weight, size and your delivery location. Orders are shipped using Australia Post. Estimated delivery time is 3 weeks although certain destinations may take longer.
Your order will be dispatched within 48 hours of receiving payment.
DAMAGED PRODUCT CLAIMS
1) In the event you receive any damaged products (goods) we will happily meet our legal and good natured obligations. In order for us to send out replacement products the following needs to be advised in writing (or email) within 7 working days of receiving goods. (a) The product name(s) and the quantity of damaged product(s) (b) A photo of the damaged goods.
ORDER SHORTFALL CLAIMS
1) In the unlikely event you do not receive the correct quantity of products you ordered and were invoiced for, please advise the following information in writing (email ok) within 7 working days of receiving goods/order (a) The product name(s) and the quantity of product(s) you have been short supplied